About North Cyprus · Utilities
Utilities in North Cyprus: electricity, water, phone and internet
As of 28 October 2026, the Telecom Department directory lists 188 as the electricity fault code, and the mobile operators Turkcell and Telsim publish their own subscription pages. KIB-TEK's websites, the Interior Ministry municipality list and e-Devlet are not used as a source, so this page states no electricity subscription steps, tariffs or full municipality list. It summarises what each page used here prints, with a link to each.
Checked 28 October 2026 against the sources named in the text and listed below. Positions of parties are attributed to them.
Electricity and fault and emergency codes
The electricity supplier in North Cyprus is KIB-TEK, but kibtek.com and online.kibtek.com are not used as a source, so nothing on this page is taken from them. Subscription, transfer, payment, meter-reading and closure rules for electricity should be read on KIB-TEK's own pages or confirmed with KIB-TEK before paying.
The Telecom Department's service directory is used here. According to it, printed on 28 October 2026, the special service number 188 is listed as "Elektrik Arızası" (electricity fault). The page does not say whether 188 can be dialled from a foreign SIM, so confirm that with your operator.
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Municipal water, waste and property-tax bills
The Interior Ministry's municipality list is not used as a source, so this page does not give a total or a full list of municipalities. It names only the municipalities that appear, with their hotline codes, in the Telecom Department's special services directory. Water, waste and property-tax procedures differ by municipality and are not stated here except where a municipality's own page was opened.
The Gönyeli-Alayköy Municipality website is the one municipal site used here. According to it, water, property and penalty debts can be looked up and paid by credit card in the municipality's online treasury (E-Vezne), using a subscriber number for water and a registration number for property tax. For the other municipalities, use the hotline codes below to ask which office handles your address.
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Landlines and fixed telecommunications
The Telecom Department (Telekomünikasyon Dairesi) publishes a home page, an office list and a forms page. According to its home page, a section titled "NASIL ABONE OLUNUR" gives only the line "Abone Olmak için izlenecek Prosedür", so the subscription steps themselves are not stated on the page.
The forms page lists "Telefon Yeni Tesis ve Telefon Nakil Başvuru Formu" among its forms. Landline procedures and charges should be confirmed with the department; see also the practical information page and the government offices page.
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Mobile operators and what they print for foreign customers
Two operators' own sites are used: Kuzey Kıbrıs Turkcell (kktcell.com) and Telsim (kktctelsim.com). According to Turkcell's subscription help page, the postpaid document list for "3. Ülke Vatandaşları (Yabancı Uyruklular)" has three items: a fixed bill paid to the state (water, electricity, municipal bill, bank credit-card statement, property tax, Digitürk or Telsim bill), a property or vehicle document, and the paper showing a work-permit application.
Telsim's new-line page says an application can be made online and that you need "your ID card or passport"; it does not mention foreigners separately. Neither operator's page states document rules for prepaid lines held by foreign nationals, so ask the operator. For permits and work rules see the residence permit page and the working in North Cyprus page. This is informational, not legal advice.
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Home internet, the regulator and television
According to the website of the Information Technologies and Communications Authority (BTHK, Bilgi Teknolojileri ve Haberleşme Kurumu), its "Authorized Electronic Communications Providers" page lists 48 authorisation entries, all marked ACTIVE, under about 31 company names (the page prints no total), with their authorisation types, including Internet Service Provider (ISP) authorisations. This page names an internet provider only where that provider's own site is used, so the register is linked rather than reproduced.
Among internet providers, this page uses only the own pages of Extend Broadband and Turkcell. No first-party page for subscribing to satellite or cable television in North Cyprus is used here. This page therefore gives no television provider details and no advice on unlicensed IPTV; check any television or foreign-channel service with the provider's own site.
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Practical notes
- NORTHEA is a property advisory. It is not a utility, a municipality, a telecom operator or a government office, and it cannot open, pay, transfer or close any account on your behalf.
- Not used as a source: kibtek.com, online.kibtek.com, icisleri.gov.ct.tr and edevlet.gov.ct.tr. Electricity procedures and the full municipality list are therefore not stated.
- Phone numbers appear only as printed on the page cited, on 28 October 2026. Numbers can change, so confirm before calling.
- This page is informational, not legal advice. Document requirements are as each operator prints them and may change.
- The Telecom Department directory does not say whether short codes such as 188 or 185 can be dialled from a foreign SIM or from outside the TRNC.
Frequently asked questions
How do I report an electricity fault in North Cyprus?
The Telecom Department's special services directory (checked 28 October 2026) lists 188 as "Elektrik Arızası". It does not say whether 188 works from a foreign SIM. KIB-TEK's site is not used as a source, so its fault channels are not described here.
What documents does Turkcell list for foreign nationals?
Turkcell's subscription help page (checked 28 October 2026) lists, for "3. Ülke Vatandaşları (Yabancı Uyruklular)" on postpaid lines, a state-paid bill such as water or electricity, a property or vehicle document, and the paper showing a work-permit application.
Can I get a mobile line with a passport?
Telsim's new-line page (checked 28 October 2026) says an application can be made online and an ID card or passport is needed, with delivery within 24 hours and no SIM card fee. It does not mention foreigners separately, so confirm with Telsim.
How do I cancel a Telsim line while abroad?
Telsim's page (checked 28 October 2026) says an owner who is abroad can cancel through its WhatsApp support line after paying debts, with a written declaration and ID. Otherwise the owner cancels in a Telsim shop with identification.
Who regulates internet providers in North Cyprus?
The BTHK website (checked 28 October 2026) presents the Information Technologies and Communications Authority (BTHK). Its authorised providers page lists 48 authorisation entries, all marked ACTIVE, under about 31 company names (the page prints no total), with authorisation types including ISP service.
How do I pay a water bill in Gönyeli-Alayköy?
The Gönyeli-Alayköy Municipality site (checked 28 October 2026) says water, property and penalty debts can be looked up and paid by credit card in its online treasury, E-Vezne, using the subscriber number. Other municipalities' procedures are not stated here.
Which number reaches my municipality?
The Telecom Department directory (checked 28 October 2026) lists 185 for several municipalities, including Lefkoşa and Girne, and 186 for Gönyeli-Alayköy and Lefke. It lists separate codes, such as 1823 for Mağusa, for others.
How do I report a landline fault?
The Telecom Department's home page and special services directory (checked 28 October 2026) print 161 as the telephone fault number. The home page also lists regional offices in Lefkoşa, Gazi Mağusa, Girne and Güzelyurt.
Sources
- Telecom Department (Telekomünikasyon Dairesi) home page
- Telecom Department directory: special service numbers
- Telecom Department forms and regulations
- Kuzey Kıbrıs Turkcell: contact page
- Kuzey Kıbrıs Turkcell: subscription procedures
- Kuzey Kıbrıs Turkcell: prepaid (Faturasız)
- Kuzey Kıbrıs Turkcell: Superbox
- Kuzey Kıbrıs Turkcell: home page
- KKTC Telsim: contact
- KKTC Telsim: get new line or move number
- KKTC Telsim: other subscription transactions
- BTHK: Information Technologies and Communications Authority
- BTHK: authorized electronic communications providers
- Gönyeli-Alayköy Municipality: home page
- Gönyeli-Alayköy Municipality: contact
- Extend Broadband
Questions about North Cyprus?
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